Return and Refund Policy for Soft Toys
At our company, we strive to ensure that every customer is completely satisfied with their purchase of soft toys. Please read our policy carefully to understand how returns, exchanges, and refunds are handled.
1. Eligibility for Returns
- Products must be returned within 15 days from the date of delivery.
- The soft toy must be unused, in its original condition, and with all tags and packaging intact.
- Personalized or customized soft toys are non-returnable, except in case of manufacturing defects.
2. Non-Returnable Items
The following items cannot be returned:
- Soft toys that have been washed, used, or damaged by the customer.
- Products without original packaging or missing tags.
- Items purchased during a final sale or promotional offer, unless defective.
3. Defective or Damaged Items
- If your soft toy arrives damaged or defective, please contact us within 7 days of receipt.
- Provide clear photos of the defect or damage along with your order details.
- We will offer a replacement or full refund for defective items.
4. Return Process
- Contact our customer support at vyvikas966@gmail.com with your order number and reason for return.
- Our team will review your request and provide instructions for returning the item.
- Ensure the product is securely packaged to avoid damage during shipping.
- We recommend using a trackable shipping service for returns.
5. Refunds
- Once your return is received and inspected, we will notify you via email about the approval of your refund.
- Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method.
- Shipping charges (if any) are non-refundable, unless the return is due to a defective or incorrect product.
6. Exchanges
- If you wish to exchange your soft toy for a different item, contact us at vyvikas966@gmail.com.
- Exchanges are subject to product availability.
- The exchange process follows the same eligibility criteria as returns.
7. Shipping Costs for Returns
- Customers are responsible for return shipping costs, except when the return is due to a defective, damaged, or incorrect item.
8. Contact Information
For any questions, concerns, or assistance regarding returns and refunds, please contact our customer support:
Email: vyvikas966@gmail.com
We value your satisfaction and are committed to providing high-quality soft toys and excellent service.